Returns & exchanges
We want you to be completely satisfied with your order. If for any reason you are not satisfied, we will gladly accept your timely return of unopened, unused or defective merchandise within 30 days of receipt of merchandise. Returned merchandise should be in the original sealed, unopened packaging and be in the same condition as when it was delivered to you. Merchandise returned more than 30 days after the delivery date will be shipped back to you at your expense.
All product returns must be unused, unopened, and in original sealed packaging for a credit/refund or exchange to be issued. In your return package, please note the reason(s) for return and whether you wish to exchange the item(s) or receive a credit/refund (depending on the original form of payment). Customers are responsible for return shipping costs.
Please send all returns to:
37 Actives- Returns
955 Park Avenue
New York, NY 10028
Please allow 10-14 days for the processing of your return.
You may cancel any drmacrene.com order as long as the order status is "in process." If order status is "shipped," it cannot be canceled.
Please select your shipping method from the menu. Orders received after 5pm will be packaged and shipped on the next business day. Please note that regular shipping may take up to 5 business days for delivery.